Support
Email [email protected] with your device model and app version (Settings > About), and we usually answer within two business days. The quick answers below cover most questions.
Subscriptions
How do I cancel Premium?
Subscriptions are managed by your store, not by us. On iPhone or iPad: Settings > your name > Subscriptions > ReadSwift > Cancel. On Android: Google Play > profile > Payments and subscriptions > Subscriptions > ReadSwift > Cancel. Access continues until the end of the period you paid for.
I paid but the app still shows the free tier
Open Settings in the app and tap "Restore" on the Premium screen. Make sure you are signed in to the same App Store or Google Play account that made the purchase. If it still does not unlock, email us the purchase receipt from the store and the date.
How do I get a refund?
Refunds are issued by Apple or Google. On iOS, go to reportaproblem.apple.com; on Android, request it through the Google Play order history. We cannot refund store purchases ourselves.
Training
My target speed went down. Is that a bug?
No, that is the system working. A quiz score under 60% lowers the target by 10% so the next drill is readable again. Two scores of 75% or more in a row raise it 8%. The app never raises speed on its own.
Can I retake the baseline test?
The first baseline is free. Retakes are a Premium feature, found on the Train and Progress tabs. You can also reset all training history from Settings and start from a new baseline, which is free.
The passages are in English but I want Spanish, French or Portuguese
Change the app language in Settings. Passages and quizzes follow the app language.
How do I move my progress to a new phone?
Training history is stored only on the device and there is no account, so it does not transfer. Premium transfers with your store account: install the app on the new phone and tap Restore.
Reminders
The daily reminder stopped
Check that notifications for ReadSwift are allowed in your operating system's settings, then toggle the reminder off and on in the app's Settings. The reminder is local to the device and reschedules itself every time the app opens.
Privacy and data
The app has no account and keeps your results on the device. See the privacy policy for what the analytics and purchase providers receive, and email us to delete analytics events tied to your device.